Refund Policy

1. Service Provider Information

• Applicable services: ShipLang open-source technology stack and development tools
• The service provider is a US company: WeiDali Sole Proprietor

2. Scope of Application

ShipLang's core framework is free and open source. The refund policy primarily applies to paid subscription services and premium features.

3. Refund eligibility and spending restrictions

Eligible for refund

You can apply for a refund in the following situations:

• First purchase within 7 days and translation credit usage less than 1%It can be withdrawn if resources are not actually used on a large scale.
• System failure:The translation function has been unavailable for 24 hours due to a ShipLang backend API failure.
• Duplicate charges:Multiple deductions due to a payment gateway error.

Not eligible for refund

Refunds will not be issued in the following situations:

• Subscriptions exceeding the 7-day refund period
• Translation credit has been significantly depleted: Even within 7 days, if the number of translations exceeds 5% of the package credit, no refund will be given due to backend costs already incurred.
• Due to user-related reasons (such as misunderstanding of the function or changes in personal preferences).
• Account termination due to violation of the terms of service
• Services purchased during promotional or special offers (unless otherwise stated)
• External link violation downgrade: If a user deletes or hides an external link pointing to langany.com without authorization, resulting in the account being downgraded from the "Ecosystem Version", no refund will be provided in such cases.

4. Refund Schedule

Refund periods for different service types

• Monthly subscription:A full refund can be requested within 7 days of purchase.
• Annual subscription:You can apply for a full refund within 7 days of purchase; after 7 days, you will receive a proportional refund (months already used are non-refundable).
• One-time purchase:A refund can be requested within 7 days of purchase if the item has not been used.

5. Refund Amount

Full refund

You can get a full refund if you meet the following conditions:

• Apply within 7 days and do not use any paid features
• Duplicate charges or system error
• A serious technical glitch caused the service to be completely unavailable.

Partial refund

Partial refunds may be available in the following situations:

• Annual subscriptions exceeding 7 days but less than 30 days will be refunded proportionally based on the remaining months.
• Refund of price difference when service is downgraded
• Service interruptions caused by our reasons (in proportion to the duration of the interruption)

6. Refund Process

How to apply for a refund

Please follow these steps to request a refund:

1. Contact Us:Send an email to 9573335@gmail.com with the subject line "Refund Request".
2. Information provided:Including order number, registered email address, reason for refund, and detailed explanation.
3. Awaiting review:We will review your application within 2 business days.
4. Processing result:Once approved, the refund will be returned to the original payment method within 5-10 business days.

Required information

Please provide the following when requesting a refund:

• Email address for registered account
• Order number or transaction ID
• Purchase date and amount
• Detailed refund reason
• Relevant screenshots or supporting documents (if applicable)

7. Refund processing time

Refund processing time depends on your payment method:

• Credit Card/Debit Card:5-10 business days
• PayPal:3-5 business days
• Other payment methods:7-15 business days

8. Subscription Cancellation

How to unsubscribe

You can unsubscribe at any time:

1. Log in to your developer backend
2. Go to "Account Settings" or "Subscription Management"
3. Click the "Unsubscribe" button
4. Confirm Cancel Operation

Access permissions after cancellation

After unsubscribing:

• You will retain access until the end of the current billing cycle.
• No new fees will be incurred.
• The open-source framework remains functional.
• Paid features will cease at the end of the period.

9. Special Circumstances

Service interruption compensation

If the service is interrupted for an extended period due to our fault:

• Interruption exceeding 24 hours: Extend subscription period by the corresponding number of days.
• Interruption exceeding 72 hours: You can choose to extend your subscription or receive a partial refund.
• Critical malfunction: Full refund option

Misoperation protection

If you are not careful:

• Repeat purchase of the same service - automatic refund
• Purchased the wrong subscription level - can be changed within 24 hours
• Unexpected escalation - Contact us immediately for assistance

10. Dispute Resolution

If you are not satisfied with the refund decision:

1. First, communicate with our customer support team.
2. Provide additional information or evidence
3. We will review your case again.
4. Escalate to management level if necessary.

We are committed to processing all refund requests fairly and will carefully consider the specific circumstances of each case.

11. Policy Updates

We reserve the right to modify this refund policy at any time. Any changes will be:

• Update on this page
• Notify active subscribers via email
• The changes will take effect immediately.

By continuing to use the service, you agree to the revised refund policy.

12. Contact Information

If you have any questions about refunds, please contact us through the following methods:

• Email: 9573335@gmail.com
• Email subject: Refund inquiry / Refund request
• Response time: within 2 business days